13000 Privacy Policy - User Information Protection
We are committed to protecting the privacy and personal data of all users on the 13000 platform. This document explains what information we collect, how we use it, and your rights as a user.
Information We Collect
In providing our services, we collect various types of user information to ensure the best experience, maintain legal compliance, and manage security risks.
- Account Information: Includes your name, email address, phone number, and other registration details you provide.
- Device & Browser Information: Technical data such as IP address, device type, browser type, and location information to enhance security and personalise your experience.
- Local Payment Information: Data relating to deposits and withdrawals in MYR, including FPX transactions and local e-wallet payments.
- Cookies & Tracking Technologies: We use cookies to enable website functionality, collect usage statistics, and deliver relevant marketing.
- Usage Data: Information about how you use the platform, including clicks, devices, session duration, and login history.
How We Use Your Information
The information we collect is used for a range of purposes, including:
- Managing account registration and identity verification for transaction security.
- Offering suitable services and games while improving the overall user experience.
- Processing payments and withdrawals efficiently and securely.
- Enhancing security by detecting suspicious activity or fraud.
- Complying with applicable legal and regulatory requirements.
- Communicating with users about product updates, promotions, and customer support.
Cookies & Tracking
Cookies are small files stored on your device that help the website function and collect usage data. We use cookies to:
- Maintaining user sessions so you don't have to log in repeatedly.
- Analysing platform traffic and usage for continuous improvement.
- Personalising content and advertisements based on user interests.
You can manage cookie usage through your browser settings, though blocking certain cookies may affect platform functionality.
Data Storage & Security
We take appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, or damage. This includes:
- SSL encryption is used for all data communications.
- Access is restricted to trained staff who require the information to carry out their responsibilities.
- Regular security testing and risk assessment processes.
- An incident response plan in the event of a data breach.
While we make every effort to safeguard your data, no security system is completely foolproof. Users are also advised to take precautions by keeping their login credentials stored securely.
Sharing Information With Third Parties
13000 does not sell or rent your personal information to third parties for marketing purposes. However, we may share your information with:
- Payment partners for processing financial transactions.
- Technology service providers who assist us in operating the platform.
- Regulatory authorities as required by law.
All such parties are bound by contracts requiring them to protect the confidentiality and security of your information to strict standards.
User Rights
You have rights over your personal information, including:
- Access: Requesting a copy of the information we hold about you.
- Correction: Request corrections to information that is inaccurate or incomplete.
- Deletion: In certain circumstances, you have the right to request that your information be deleted in accordance with applicable law.
- Objection: Opting out of the use of your information for marketing or tracking.
To exercise any of these rights, please contact 13000 support via email: [email protected]
Changes to the Privacy Policy
13000 reserves the right to update this privacy policy from time to time to comply with changes in legislation and to enhance data protection. Any amendments will be published on this page along with the date of revision. We encourage users to review the privacy policy periodically.
Your continued use of the platform after any policy changes constitutes your acceptance of the updated policy.